Shipping Policy

Delivery from atuvos.com

All items will be shipped within 1-3 days upon receipt of payment  (EXCEPT Saturday and Sunday, Legal Holiday ).

We only ship from the US, Canada, UK, Germany, France, Italy, Spain, Australia and Japan via your local delivery company.

Shipping Options :

In addition to the above countries with free shipping, the rest of the countries can enjoy free shipping when the order is over 39.99 USD.

What countries do we ship to?

We ship to the following countries: United States, Canada, Estonia, Latvia, Denmark (Except for the Faroe Islands, Greenland), Finland, Portugal, Hungary, Belgium, Netherlands (Except for the Overseas territories), Romania, Lithuania, Czech Republic, Austria, Italy (Except for the Livigno and Campione d’Italia), Spain (Except for the Ceuta/Melilla, Canary Islands), Greece, Slovakia, Sweden, Poland, France (Except for the Overseas territories and departments), Bulgaria, Germany, Ireland, Luxembourg, Slovenia, Malta, Australia and Japan.

We cannot deliver to the following areas:
1. Alaska
2. American Samoa
3. Guam
4. Hawaii
5. the Marshall Islands
6. the Northern Mariana Islands
7. Palau
8. Puerto Rico
9. Rhode Island
10. U.S. Virgin Islands
11. Armed Forces Americas
12. Armed Forces Europe
13. Armed Forces Pacific
Thank you for your understanding.

Q:How will my delivery be shipped?

A: Amazon functions as our logistics partner to ship out ATUVOS products. They will choose the carrier that they think works best for our customers.

Q:I ordered more than one item. Will they all be delivered at the same time?

A: We try to make sure all your items reach you at the same time. Sometimes our products are not always sent together since different shipping options can be used, depending on the product. Once an item has been shipped, you will receive a shipment notification email.

Q: How to check the status of my package?

A: Get your tracking number from order detail or your email send from ATUVOS.

US CLICK HERE
https://www.swiship.com/track

EU CLICK HERE

https://www.swiship.de/track

CA CLICK HERE

https://www.swiship.ca/track

Q:Can I change the delivery address of my package after it has been shipped out?

A: Unfortunately, we cannot change the shipment once the product is en route. So if you leave the wrong address please email us quickly and I will try to resend the address, but we cannot guarantee success.

Q:What do I need to do when I received a different product than what I ordered?

Please contact customer support at support@atuvos.com.